Frequently Asked Questions

Everything you need to know about Goat Milk Skincare and your orders.

What makes goat milk so beneficial for the skin?

Goat milk has the same pH as human skin, which allows it to be absorbed instantly while delivering essential nutrients, fatty acids, and lactic acid to nourish the microbiome.

Are your products safe for sensitive skin?

Yes, our products are Kind to Skin and clinically tested for sensitivity. We avoid harsh chemicals and focus on soothing ingredients that strengthen the skin barrier.

When will my order ship?

Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, please contact our Neighbor Services team to initiate a return.

Are Beekman 1802 products cruelty-free?

Absolutely. We are Leaping Bunny certified, meaning we never test our products or ingredients on animals.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our reach to more neighbors around the world in the future.